Ann Ayres is the Director of Customer Strategy and Engagement for Southern California Gas Company where she is responsible for the directing the development and execution of communications and marketing strategy including digital, print, TV, radio, web, social media, bill inserts and customer newsletters for the 5 million residential and small to medium commercial customers SCG serves. Ann sets guidelines and oversees the consistent application of the company's brand and identity. Her organization manages all primary and secondary market research in support of company strategic planning, providing-first hand data to what influences and drives consumer behavior, needs and attitudes. Ann sets strategy and is responsible for the execution and maintenance of the company's website, secured My Account portal and intranet site. Ann received a Bachelor of Arts in Behavioral Science and a minor in Criminal Justice and Corrections from California State Polytechnic University, Pomona in 1985.
Ann joined Southern California Gas Company 34 years ago and has primarily worked in the market research and communications area and is a certified trained focus group moderator and group facilitator. Ann currently serves on the board of Leadership California. Ann lives in Monrovia with her husband of 17 years and has a 25 year old son who is an EMT and working to become a firefighter.